FAQ
HOW AND WHEN DO I RECEIVE MY MONEY
You will need to discuss this with the registered dealer that you agree to sell your car to.Most dealers like to pay by an electronic funds transfer. Unless the car is of a very low value it would be unusual for them to be carrying cash. Some of the larger well known dealer groups have restrictions in how they pay for a car. For example the car may have to be physically on one of their sites prior to the electronic payment being made.We would urge you to contact us to report a sale and we will be able to confirm not only that the purchaser is registered dealer but also their previous payment methods. If you are unsure about releasing your car to a dealer please get in touch by telephoning the office on 01664 452167 or by email at md@cashinthegarage.com
WHY CANT I HAVE CASH FOR MY CAR
Most dealers pay by more secure methods these days, You are asked to choose the offer for your car that best suits you.
WHAT HAPPENS IF I MISS A DENT OR SCRATCH
The dealer purchasing your car will have the information that you submitted on the on- line form. Should you have missed something you will have the opportunity to discuss this with the dealer when they contact you.It is very important that you have described your car correctly. The dealer will inspect your car prior to paying you and will obviously want to deduct any damage from his original offer. As a consumer you will obviously look at your car in a slightly different light to what a dealer does and mistakes do happen. If the dealer finds a discrepancy please be mindful that he has taken his time to travel to view the car and may have incurred some expenses.
We are very proud of the statistic that 86% of consumers receive the offer that the dealer stated prior to viewing the car.
I HAVE OUTSTANDING FINANCE ON MY CAR
The dealer will wish to settle the outstanding finance on your car himself.If you have only recently settled an outstanding finance agreement you will need to supply a clearance letter from the finance company to say they have no financial interest in your car any longer.Due to data protection laws the dealer cannot obtain a settlement figure on your behalf
so if your vehicle is subject to a finance agreement you will have to apply for a current settlement quotation yourself.The dealer will not be able to purchase your car unless you
have a copy of the most recent settlement note.
If your settlement figure is more than what your car is valued at you will need to pay the difference to the dealer,usually in cleared funds.
WILL THE DEALER CHARGE TO COLLECT MY CAR
Please ask the registered dealer when he contacts you about collection charges. Most of our dealers collect free of charge. If you are local to the dealer you may want to drop off your car.
WHAT IF I AM UNHAPPY ABOUT ANY ASPECT OF THE PURCHASING DEALER
Please use the "Contact" page to report anything that you are unhappy about.
HOW DO I TELL YOU ABOUT A DEALER THAT HAS GIVEN FANTASTIC OR OUTSTANDING SERVICE.
Please use the "Contact Us" page if you would like to compliment a dealer.
CAN YOU OR THE PURCHASING DEALER HELP ME TO PURCHASE ANOTHER CAR.
Yes,Please ask the purchasing dealer to look at this for you or use the "Contact Us" page to let us have your requirements.
I DO NOT HAVE A CURRENT REGISTRATION DOCUMENT (V5)
Most dealers will require this when purchasing your car,If you do not have one please indicate this in the on-line form where prompted to do so.
Obtaining the very best price for your car is difficult if you do not have a current V5 registration document
IS PART EXCHANGING MY CAR A BETTER OPTION FOR ME.
You will often find that that buying and selling a car is best treated as two separate transactions maximising the very best price for your current car and getting the very best purchasing price/discount for your new car..
